WinPlace Cookie Policy

At WinPlace, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them on winplace.com, and what choices you have regarding their use. By continuing to browse our site, you agree to our use of cookies as described in this document. If you have any questions, please contact us at support@winplace.com.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, tablet, or smartphone — when you visit a website. At WinPlace Casino, we use cookies to help our platform function correctly, remember your preferences, and provide you with a better, more personalised experience. Cookies cannot harm your device and do not contain executable code or viruses.

In addition to cookies, we may also use similar technologies such as web beacons, pixels, and local storage. Throughout this policy, we refer to all such technologies collectively as "cookies."

Types of Cookies We Use

Our Win Place platform uses several categories of cookies, each serving a specific purpose. Below we explain each type and why we rely on them.

Strictly Necessary Cookies

These cookies are essential for winplace.com to function properly. Without them, certain features — such as logging into your account, accessing your balance, or completing transactions — would not be possible. We do not require your consent to use strictly necessary cookies, as they are fundamental to the operation of our services.

• Session management and user authentication
• Security and fraud prevention measures
• Load balancing to ensure site stability
• Remembering items in your session (e.g., game history)

Functional Cookies

We use functional cookies to remember choices you make and to provide enhanced, personalised features on our WinPlace online platform. For example, we may remember your preferred language (English or Dutch), your currency selection (EUR, GBP, BTC, ETH, etc.), and your region-specific settings for the UK or Netherlands.

• Language and localisation preferences
• Currency and payment method preferences
• Login status and account settings
• Accessibility and display configurations

Performance and Analytics Cookies

At Win Place Casino, we use analytics cookies to understand how visitors interact with our website. This data helps us improve site performance, fix technical issues, and optimise the overall user experience. The information collected through these cookies is aggregated and does not personally identify you.

• Pages visited and time spent on each page
• Traffic sources (e.g., direct, referral, or search)
• Error reporting and page load speed monitoring
• Device type, browser, and operating system data

Marketing and Targeting Cookies

We may use marketing cookies to deliver relevant promotional content to you, including information about our welcome bonuses, reload offers, free spins, and our WinPlace casino bonus programmes. These cookies track your browsing behaviour across our site and may be set by trusted third-party advertising partners.

• Displaying personalised bonus offers and promotions
• Measuring the effectiveness of our marketing campaigns
• Retargeting users who have previously visited winplace.com
• Tracking WinPlace promo code usage and referral activity

Third-Party Cookies

Our WinPlace online casino works with a number of trusted third-party providers — including game studios such as BGaming, Evoplay, Betsoft, and live casino partners like LuckyStreak and BetGames TV — who may also set cookies on your device. These third parties have their own privacy and cookie policies, and we encourage you to review them independently.

We also use third-party analytics tools and advertising networks that may place cookies on your device when you visit win-place.com. We do not control these third-party cookies directly, but we ensure that all partners we work with adhere to applicable data protection standards.

Cookies and Your Account Security

Security is a priority at WinPlace Casino. We use cookies specifically designed to protect your account against unauthorised access and fraudulent activity. These cookies help us verify your identity, detect unusual behaviour, and ensure that only you can access your account and initiate transactions such as deposits and withdrawals.

As part of our KYC (Know Your Customer) obligations under our Anjouan Gaming Board licence, we may use session cookies to track verification steps and ensure that identity checks are completed before withdrawals are processed.

How to Manage Your Cookie Preferences

At Win Place, we respect your right to control how your data is used. You can manage, restrict, or withdraw your consent to non-essential cookies at any time using the following methods:

Cookie Consent Banner

When you first visit winplace.com, we present a cookie consent banner that allows you to accept or decline different categories of cookies. You can update these preferences at any time by accessing the cookie settings available on our website.

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically choose to block or delete cookies, or receive a notification before a cookie is stored. Please note that blocking certain cookies may affect your ability to use some features of our Win Place casino platform.

• Google Chrome: Settings → Privacy and Security → Cookies
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and Site Permissions

Opting Out of Analytics and Marketing

You may opt out of analytics tracking and interest-based advertising at any time. We honour opt-out signals where applicable. Please note that opting out does not prevent us from using strictly necessary cookies, which are required for the website to function.

Data Retention

Different cookies remain on your device for different lengths of time. Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a set period — typically between 30 days and 24 months — or until you delete them manually. We review and update our cookie retention periods in line with our data protection obligations.

Changes to This Cookie Policy

We reserve the right to update this Cookie Policy at any time to reflect changes in technology, legislation, or our business practices. When we make significant changes, we will notify you through a notice on winplace.com or via email. We encourage you to review this page periodically to stay informed about how we use cookies. Continued use of our platform following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about our use of cookies, or if you wish to exercise any of your data rights, please do not hesitate to reach out. Our customer support team is available 24/7 via live chat at winplace.com or by email at support@winplace.com. WinPlace Casino is operated by Fortaprime SRL and licensed by the Anjouan Gaming Board.